Terms, conditions of use, disclaimer and Refund policy, Chargeback policy

Refund policy:

Applicable to all our online patients who signed up on or after 1st Jan 2023.

Please note our refund policy is clearly defined as under:

Applicable to patients residing outside India

1. Canceling the order before medicine dispatch: 
If you cancel your request for treatment soon after placing a request for Treatment on or before we process the disease details you send us in the form of a questionnaire reply, Cancellation charges (as under) will be deducted inclusive of USD 50 or Euro 50 fix handling fees as applicable

a. In the case of Four months plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

b. In the case of Eight months plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

c. In the case of One Year plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

d. In the case of Two Years plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

e. In the case of Three Years plan:
Validity: Refund request would be valid until 14 days from the date of the request sent for treatment

2. Cancelling the treatment after we dispatch the medicine (In the case of a Four months plan): In the case of four months plan in case you are not satisfied with our system and support, we can refund your amount after a deduction of USD 100 (or its equivalent) towards a Cancellation, admin and shipping charges. This deduction of USD 100 applies to patients belonging to Groups I, II, and III. For such a request, the patient is suggested to return the medicine parcel with unused medicines, which should reach us within eight weeks of the date of the original medicine received from our center.

It may be noted that such a refund is made towards assuring the patients of our online services. This refund policy does not denote that the disease will get cured or better within six or eight weeks, as chronic diseases may take much more time to show an initial response.

3. Canceling the order after we dispatch the 1st batch of medicine (In case of eight months plan):Validity: The refund request would be valid until 150 days from the date of the request sent for treatment.

4. Canceling the Treatment after 1^st Prescription and 2^nd Prescription (In the case of Eight months plan): No refund.

5. Canceling the Treatment after the 1^st Prescription (In the case of Twelve months plan):
Validity: The refund request would be valid until 150 days from the date of the request sent for treatment.

6. Canceling the Treatment after the 1st Prescription and 2nd Prescription (In the case of One Year plan):
Validity: The refund request would be valid until 270 days from the date of the request sent for treatment.

7. Canceling the Treatment after 1st, 2nd and 3rd Prescription (In the case of One Year plan): No refund.

8. Canceling the Treatment after 1st Prescription (In the case of Two Years Plan):

9. Canceling the Treatment after 1st Prescription and 2nd Prescription (In the case of Two Years plan):

10. Canceling the Treatment after 1st, 2nd and 3rd Prescription (In the case of Two Years plan):

11. Canceling the Treatment after 1st, 2nd 3rd and 4th Prescription (In the case of Two Years plan):

12. Canceling the Treatment after 1st, 2nd 3rd 4th and 5th Prescription (In the case of Two Years plan):

13. Canceling the Treatment after 1st, 2nd 3rd 4th 5th and 6th Prescription (In the case of Two Years plan): No refund.

14. Canceling the Treatment after 1st Prescription (In the case of Three Years plan):

15. Canceling the Treatment after 1st and 2nd Prescription (In the case of Three Years plan):

16. Canceling the Treatment after 1st, 2nd and 3rd Prescription (In the case of Three Years plan):

17. Canceling the Treatment after 1st, 2nd 3rd and 4th Prescription (In the case of Three Years plan):

18. Canceling the Treatment after the 1st, 2nd 3rd 4th and 5th Prescription (In the case of Three Years plan):

19. Canceling the Treatment after 1st, 2nd 3rd 4th 5th and 6th Prescription (In the case of Three Years plan):

20. Canceling the Treatment after 1st, 2nd 3rd 4th 5th 6th and 7th Prescription (In the case of Three Years plan):

21. Canceling the Treatment after the 1st, 2nd, 3rd, 4th, 5th, 6th, 7th and 8th Prescription (In the case of Three Years plan):

22. Canceling the Treatment after 1st, 2nd 3rd 4th 5th 6th 7th 8th, and 9th Prescription (In the case of the Three Years plan): No refund.

Terms and Conditions:

• In the case of requesting a refund, please send an e-mail to PSS or call our Mumbai office
• In the case of having medicine being sent or collected from our center, there will not be any possibility of getting a refund as our medicines and consultation are individual-specific.
• The refund will be made available from our Mumbai center office. The time is taken to get a refund may be dependent on factors such as the credit card company, bank, or other institutes, over which we may have no control.
• If the above institutes levy extra charges for a refund, the refund amount may vary accordingly.
• A refund may be made in US$ or Indian Rupees, depending on the regulations.
• A refund request is applicable if made within 30 days of placing fresh treatment or within 30 days of the beginning of the remaining applicable treatment period (4 or 8 months) before the medicines are dispatched.
• Life Force reserves rights to modify the refund policy at its discretion without notice.
• Please note that Life Force is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 8 months of the dispatch of the last batch of medicine, in the case of those who have chosen for 8 or 12 months plan.
• Patients choosing the wrong treatment plan in terms of location (e.g. choosing India plan despite residing outside India), will have to produce valid proof of residence, failing which a refund will be given after deducting an amount equivalent to USD 25. The refund will be provided in Indian Rupees by cheque.
  The use of our services amounts to agreeing to the refund policy.
• In case you have questions or queries, please feel free to talk to our support team.
• Patients who are signed up on or before 31st December 2022, kindly click here for the refund policy. 

Applicable to patients residing in India

23. Patients requesting a refund during the course of treatment (Applicable to patients residing in India.):

In the case of a refund request at any time during the course of treatment, the following deductions will be applicable w.e.f:                 

• Case-taking charges with consultation INR. 5000 (one time) for patients visiting Life Force Homeopathy clinics for Head Office Chembur (Consultation with Dr. Rajesh Shah) and INR. 1500 for all other branches (Consultation with Associate Doctor)
• For Renewals/Restarts:  Consultation Fee INR. 2500/- (one time) for patients visiting Life Force Homeopathy clinics for Head Office Chembur and INR. 1500/- for all other Branches.
• Consultation and Cancellation charges for New online treatment: INR. 2000/-
• For Renewals: Consultation and Cancellation charges online treatment: INR 1500/-
• For Primary Treatment Plan: Medicine Charges INR 600/- per week for the 1st batch of medicines and after that on a proportionate basis for further treatment continued and medicines provided.
• For Additional Treatment Plan: Medicine Charges @ INR 250/- per week for the 1st batch of medicines and after that on a proportionate basis for further treatment continued and medicines provided.
• There is no refund on the dispensed medicines, or medicines not used by the patients, as medicines are not usable by us in any way.
• Refund is not applicable in part payment cases, low fee forms, family plans, and special discount cases.
• The refund request will be valid only if made 8 weeks before the end of the treatment plan opted by the patient, which may be for 4, 8, 12, 24, and 36 months.
• No refund will be available if the patient approaches us after the end of the course of treatment
• The refund request is not valid on the 4 month plan, for the plan 8 months and above refund is applicable if the patient is not doing medically well and at least 8 weeks before the end of the plan.
• If the patient claims to recover within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates charges of the treatment up to the specified period. 
• How to request a refund: The patient is asked to produce proof of identity. No refund will be available without a valid receipt.
• The refund may be given only as Bank transfers in favor of the patient (or guardian) who has made the payment. No refund will be made in cash.
• Instruction about this Refund Policy has been displayed on the notice board of every clinic and on our website. 
• The starting of treatment confirms that the patient has agreed to this Refund Policy.
• Please note that Life Force is not liable to give any refund to those patients who do not revert to us by sending a reply to the questionnaire within 3 months of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail) will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within eight months of the dispatch of the last batch of medicine, in the case of those who have chosen for 8 or 12 months plan.
• The refund policy is subject to change without prior notice, and the decision of our panel of doctors will be final.
• Refund is not applicable in part payment cases, low fee forms, family plans, and special discount cases.
• The refund will be processed in about 15 working days. 
   

24. Non-Receipt of medicines policy: In case of non-receipt of medicines due to any reason, the patient is supposed to report to us within a maximum of four weeks (for patients within India) and within six weeks (for patients residing outside India). Any request for medicines beyond the said limit will not be entertained.  

25. Regarding additional plans:  All additional plans must be equal to or lesser than the active primary plan opted.

26. Coupon codes: Benefits availed through Coupon codes are Non-Refundable. 

27. In case of an increase in shipping cost due to the pandemic or otherwise circumstances, the additional cost may become payable by the user/patient.

Disclaimer

The information provided on this site is designed to support, not replace, the relationship between a patient/site visitor and his/her existing physician. Information and opinions expressed on this website may be those of the doctors who have written them based on their education and experience.

The information provided should be examined in light of individual case evaluations by local doctors. The website developers, Life Force, Homoeopathy India Foundation, Homoeopathy India Pvt Ltd, Life Force Molecules Pvt Ltd., and Dr. Rajesh Shah take no responsibility whatsoever for the consequences experienced by the patients who may use the information provided on this website. The Life Force center and Dr. Shah's team assure you of the best possible efforts for those who apply for online treatment. However, please note that we do not claim to cure each case, nor do we guarantee any magical cure. Homeopathic medicines are essentially free from side effects. Our organization runs a reputed medical center in India, and the treatment offered online is from our clinic in India. We have medical licenses to practice in India. We do not suggest replacing or substituting for conventional treatment. Our organization takes no responsibility for any presumed complications. It is considered that the user has read and agreed to this disclaimer when one uses the literature on this site and the online treatment option. 

Dispute/Litigation   

  Any dispute/litigation/arbitration is subject to Mumbai jurisdiction only. 

About Prescription:

Due to the complex nature of homeopathy prescribing, please note that it is not within the scope of the online treatment service to give an elaborate explanation of the prescription.

Written & Approved by-

Dr. Rajesh Shah

M.D. (Hom.)