Terms, conditions of use, disclaimer and Refund policy, Chargeback policy

Refund policy:

Applicable to all our online patients who signed up on or after 1st Jan 2023.

Please note our refund policy is clearly defined as under:

Applicable to patients residing outside India

1. Canceling the order before medicine dispatch: 
If you cancel your request for treatment soon after placing a request for Treatment on or before we process the disease details you send us in the form of a questionnaire reply, Cancellation charges (as under) will be deducted inclusive of USD 50 or Euro 50 fix handling fees as applicable

a. In the case of Four months plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

b. In the case of Eight months plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

c. In the case of One Year plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

d. In the case of Two Years plan:
Validity: The refund request would be valid until 14 days from the date of the request sent for treatment.

e. In the case of Three Years plan:
Validity: Refund request would be valid until 14 days from the date of the request sent for treatment

2. Cancelling the treatment after we dispatch the medicine (In the case of a Four months plan): In the case of four months plan in case you are not satisfied with our system and support, we can refund your amount after a deduction of USD 100 (or its equivalent) towards a Cancellation, admin and shipping charges. This deduction of USD 100 applies to patients belonging to Groups I, II, and III. For such a request, the patient is suggested to return the medicine parcel with unused medicines, which should reach us within eight weeks of the date of the original medicine received from our center.

It may be noted that such a refund is made towards assuring the patients of our online services. This refund policy does not denote that the disease will get cured or better within six or eight weeks, as chronic diseases may take much more time to show an initial response.

3. Canceling the order after we dispatch the 1st batch of medicine (In case of eight months plan):Validity: The refund request would be valid until 150 days from the date of the request sent for treatment.

4. Canceling the Treatment after 1^st Prescription and 2^nd Prescription (In the case of Eight months plan): No refund.

5. Canceling the Treatment after the 1^st Prescription (In the case of Twelve months plan):
Validity: The refund request would be valid until 150 days from the date of the request sent for treatment.

6. Canceling the Treatment after the 1st Prescription and 2nd Prescription (In the case of One Year plan):
Validity: The refund request would be valid until 270 days from the date of the request sent for treatment.

7. Canceling the Treatment after 1st, 2nd and 3rd Prescription (In the case of One Year plan): No refund.

8. Canceling the Treatment after 1st Prescription (In the case of Two Years Plan):

9. Canceling the Treatment after 1st Prescription and 2nd Prescription (In the case of Two Years plan):

10. Canceling the Treatment after 1st, 2nd and 3rd Prescription (In the case of Two Years plan):

11. Canceling the Treatment after 1st, 2nd 3rd and 4th Prescription (In the case of Two Years plan):

12. Canceling the Treatment after 1st, 2nd 3rd 4th and 5th Prescription (In the case of Two Years plan):

13. Canceling the Treatment after 1st, 2nd 3rd 4th 5th and 6th Prescription (In the case of Two Years plan): No refund.

14. Canceling the Treatment after 1st Prescription (In the case of Three Years plan):

15. Canceling the Treatment after 1st and 2nd Prescription (In the case of Three Years plan):

16. Canceling the Treatment after 1st, 2nd and 3rd Prescription (In the case of Three Years plan):

17. Canceling the Treatment after 1st, 2nd 3rd and 4th Prescription (In the case of Three Years plan):

18. Canceling the Treatment after the 1st, 2nd 3rd 4th and 5th Prescription (In the case of Three Years plan):

19. Canceling the Treatment after 1st, 2nd 3rd 4th 5th and 6th Prescription (In the case of Three Years plan):

20. Canceling the Treatment after 1st, 2nd 3rd 4th 5th 6th and 7th Prescription (In the case of Three Years plan):

21. Canceling the Treatment after the 1st, 2nd, 3rd, 4th, 5th, 6th, 7th and 8th Prescription (In the case of Three Years plan):

22. Canceling the Treatment after 1st, 2nd 3rd 4th 5th 6th 7th 8th, and 9th Prescription (In the case of the Three Years plan): No refund.

Terms and Conditions:

• In the case of requesting a refund, please send an e-mail to PSS or call our Mumbai office
• In the case of having medicine being sent or collected from our center, there will not be any possibility of getting a refund as our medicines and consultation are individual-specific.
• The refund will be made available from our Mumbai center office. The time is taken to get a refund may be dependent on factors such as the credit card company, bank, or other institutes, over which we may have no control.
• If the above institutes levy extra charges for a refund, the refund amount may vary accordingly.
• A refund may be made in US$ or Indian Rupees, depending on the regulations.
• A refund request is applicable if made within 30 days of placing fresh treatment or within 30 days of the beginning of the remaining applicable treatment period (4 or 8 months) before the medicines are dispatched.
• Life Force reserves rights to modify the refund policy at its discretion without notice.
• Please note that Life Force is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 8 months of the dispatch of the last batch of medicine, in the case of those who have chosen for 8 or 12 months plan.
• Patients choosing the wrong treatment plan in terms of location (e.g. choosing India plan despite residing outside India), will have to produce valid proof of residence, failing which a refund will be given after deducting an amount equivalent to USD 25. The refund will be provided in Indian Rupees by cheque.
  The use of our services amounts to agreeing to the refund policy.
• In case you have questions or queries, please feel free to talk to our support team.
• Patients who are signed up on or before 31st December 2022, kindly click here for the refund policy. 

Applicable to patients residing in India

23. Patients requesting a refund during the course of treatment (Applicable to patients residing in India.):

In the case of a refund request at any time during the course of treatment, the following deductions will be applicable w.e.f:                 

• Case-taking charges with consultation INR. 5000 (one time) for patients visiting Life Force Homeopathy clinics for Head Office Chembur (Consultation with Dr. Rajesh Shah) and INR. 1500 for all other branches (Consultation with Associate Doctor)
• For Renewals/Restarts:  Consultation Fee INR. 2500/- (one time) for patients visiting Life Force Homeopathy clinics for Head Office Chembur and INR. 1500/- for all other Branches.
• Consultation and Cancellation charges for New online treatment: INR. 2000/-
• For Renewals: Consultation and Cancellation charges online treatment: INR 1500/-
• For Primary Treatment Plan: Medicine Charges INR 600/- per week for the 1st batch of medicines and after that on a proportionate basis for further treatment continued and medicines provided.
• For Additional Treatment Plan: Medicine Charges @ INR 250/- per week for the 1st batch of medicines and after that on a proportionate basis for further treatment continued and medicines provided.
• There is no refund on the dispensed medicines, or medicines not used by the patients, as medicines are not usable by us in any way.
• Refund is not applicable in part payment cases, low fee forms, family plans, and special discount cases.
• The refund request will be valid only if made 8 weeks before the end of the treatment plan opted by the patient, which may be for 4, 8, 12, 24, and 36 months.
• No refund will be available if the patient approaches us after the end of the course of treatment
• The refund request is not valid on the 4 month plan, for the plan 8 months and above refund is applicable if the patient is not doing medically well and at least 8 weeks before the end of the plan.
• If the patient claims to recover within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates charges of the treatment up to the specified period. 
• How to request a refund: The patient is asked to produce proof of identity. No refund will be available without a valid receipt.
• The refund may be given only as Bank transfers in favor of the patient (or guardian) who has made the payment. No refund will be made in cash.
• Instruction about this Refund Policy has been displayed on the notice board of every clinic and on our website. 
• The starting of treatment confirms that the patient has agreed to this Refund Policy.
• Please note that Life Force is not liable to give any refund to those patients who do not revert to us by sending a reply to the questionnaire within 3 months of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail) will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within eight months of the dispatch of the last batch of medicine, in the case of those who have chosen for 8 or 12 months plan.
• The refund policy is subject to change without prior notice, and the decision of our panel of doctors will be final.
• Refund is not applicable in part payment cases, low fee forms, family plans, and special discount cases.
• The refund will be processed in about 15 working days. 
   

24. Non-Receipt of medicines policy: In case of non-receipt of medicines due to any reason, the patient is supposed to report to us within a maximum of four weeks (for patients within India) and within six weeks (for patients residing outside India). Any request for medicines beyond the said limit will not be entertained.  

25. Regarding additional plans:  All additional plans must be equal to or lesser than the active primary plan opted.

26. Coupon codes: Benefits availed through Coupon codes are Non-Refundable. 

27. In case of an increase in shipping cost due to the pandemic or otherwise circumstances, the additional cost may become payable by the user/patient.

Disclaimer

The information provided on this site is designed to support, not replace, the relationship between a patient/site visitor and his/her existing physician. Information and opinions expressed on this website may be those of the doctors who have written them based on their education and experience.

The information provided should be examined in light of individual case evaluations by local doctors. The website developers, Life Force, Homoeopathy India Foundation, Homoeopathy India Pvt Ltd, Life Force Molecules Pvt Ltd., and Dr. Rajesh Shah take no responsibility whatsoever for the consequences experienced by the patients who may use the information provided on this website. The Life Force center and Dr. Shah's team assure you of the best possible efforts for those who apply for online treatment. However, please note that we do not claim to cure each case, nor do we guarantee any magical cure. Homeopathic medicines are essentially free from side effects. Our organization runs a reputed medical center in India, and the treatment offered online is from our clinic in India. We have medical licenses to practice in India. We do not suggest replacing or substituting for conventional treatment. Our organization takes no responsibility for any presumed complications. It is considered that the user has read and agreed to this disclaimer when one uses the literature on this site and the online treatment option. 

Dispute/Litigation   

  Any dispute/litigation/arbitration is subject to Mumbai jurisdiction only. 

About Prescription:

Due to the complex nature of homeopathy prescribing, please note that it is not within the scope of the online treatment service to give an elaborate explanation of the prescription.

TERMS OF SERVICE

OVERVIEW

This website is operated by Homoeopathy india private limited. Throughout the site, the terms “we”, “us” and “our” refer to Homoeopathy india private limited. Homoeopathy india private limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amen,d or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Homoeopathy india private limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Homoeopathy india private limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or with respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Jaipur, Rajasthan

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Homoeopathy india private limited.

Written & Approved by-

Dr. Rajesh Shah

M.D. (Hom.)