Terms, conditions of use, disclaimer and Refund policy, Chargeback policy

About Prescription:

Due to the complex nature of homeopathy prescribing, please note that it is not within the scope of the online treatment service to give any elaborate explanation on the prescription.

Refund policy:

Applicable to all of our online patients who have signed up on or after 15^th August 2014.
Please note our refund policy clearly defined as under:

1. Canceling the order before medicine dispatch: 
If you cancel your request for treatment soon after placing an order or before we process the disease details you send us in the form of a questionnaire reply, handling charges (as under) will be deducted. 

a. In the case of four months plan:
Validity: The refund request would be valid until 14 days from the date of purchase.

b. In the case of Eight months plan:
Validity: The refund request would be valid until 14 days from the date of purchase.

c. In the case of One Year plan:
Validity: The refund request would be valid until 14 days from the date of purchase.

d. In the case of Two Years plan:
Validity: The refund request would be valid until 14 days from the date of purchase.

e. In the case of Three Years plan:
Validity: The refund request would be valid until 14 days from the date of purchase.

2. Canceling the order after we dispatch medicine (In case of a Four months plan): In case of four months plan, in case you are not satisfied with our system and support, we can refund your amount after deduction of USD 60 (or its equivalent) towards handling, admin and shipping charges. This deduction of USD 60 is applicable to patients belonging to the Groups I, II, III. For such a request, the patient is suggested to return the medicine parcel with unused medicines, which should reach us within eight weeks of the date of original medicine from our center.

It may be noted that such a refund is made towards assuring the patients of our online services. This refund policy does not denote that the disease will get cured or better within six or eight weeks, as chronic diseases may obviously take much more time to show an initial response.

3. Canceling the order after we dispatch the 1st batch of medicine (In case of Eight months plan):
Validity: The refund request would be valid until 150 days from the date of purchase.

4. Canceling the order after we dispatch both the batches of medicine (In case of Eight months plan): No refund.

5. Canceling the order after we dispatch the 1st batch of medicine (In case of Twelve months plan):
Validity: The refund request would be valid until 150 days from the date of purchase.

6. Canceling the order after we dispatch the 1st and 2nd batches of medicine (In case of One Year plan):
Validity: The refund request would be valid until 270 days from the date of purchase.

7. Canceling the order after we dispatch 1st, 2nd & 3rd batches of medicine (In case of One Year plan): No refund.

8. Canceling the order after we dispatch the 1st batch of medicine (In case of Two Years plan):

9. Canceling the order after we dispatch 1st and 2nd batches of medicine (In case of Two Years plan):

10. Canceling the order after we dispatch 1st, 2nd & 3rd batches of medicine (In case of Two Years plan):

11. Canceling the order after we dispatch 1st, 2nd 3rd & 4th batches of medicine (In case of Two Years plan):

12. Canceling the order after we dispatch 1st, 2nd 3rd 4th and 5th batches of medicine (In case of Two Years plan):

13. Canceling the order after we dispatch 1st, 2nd 3rd 4th 5th and 6th batches of medicine (In case of Two Years plan): No refund.

14. Canceling the order after we dispatch the 1st batch of medicine (In case of Three Years plan):

15. Canceling the order after we dispatch 1st and 2nd batches of medicine (In case of Three Years plan):

16. Canceling the order after we dispatch 1st, 2nd & 3rd batches of medicine (In case of Three Years plan):

17. Canceling the order after we dispatch 1st, 2nd 3rd & 4th batches of medicine (In case of Three Years plan):

18. Canceling the order after we dispatch 1st, 2nd 3rd 4th and 5th batches of medicine (In case of Three Years plan):

19. Canceling the order after we dispatch 1st, 2nd 3rd 4th 5th and 6th batches of medicine (In case of Three Years plan):

20. Canceling the order after we dispatch 1st, 2nd 3rd 4th 5th 6th and 7th batches of medicine (In case of Three Years plan):

21. Canceling the order after we dispatch 1st, 2nd 3rd 4th 5th 6th 7th and 8th batches of medicine (In case of Three Years plan):

22. Canceling the order after we dispatch 1st, 2nd 3rd 4th 5th 6th 7th 8th & 9th batches of medicine (In case of Three Years plan): No refund.

23. CHARGEBACK FEES:

Please note in case of chargeback requested in error then it would be the card holder's responsibility to bear the chargeback fees.
Chargeback and retrieval request fees are between US$15 and US$60. These fees are imposed by Multicards - our service provider's bank when they receive the chargeback and/or retrieval documentation from our customer's bank.

Terms and Conditions:

• In case of requesting a refund, please send an e-mail to PSS or call our Mumbai office
• In case of having medicine being sent or collected from our center, there will not be any possibility to get a refund as our medicines and consultation are individual specific.
• The refund will be made available from our Mumbai center office. The time is taken to get a refund may be dependent on factors such as the credit card company, bank or other institutes, over which we may have no control.
• If the above institutes levy extra charges for a refund, the refund amount may vary accordingly.
• A refund may be made in US$ or Indian Rupees depending on the regulations.
• A refund request is applicable if made within 30 days of placing fresh treatment order or within 30 days of the beginning of the remaining applicable treatment period (4 or 8 months) before the medicines are dispatched.
• Life Force reserves rights to modify the refund policy at its discretion, without notice.
• Please note that Life Force is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 8 months of the dispatch of the last batch of medicine, in case of those who have chosen for 8 or 12 months plan.
• Patients choosing the wrong treatment plan in terms of location (e.g. choosing India plan despite residing outside India), will have to produce the valid proof of residence, failing which a refund will be given after deducting an amount equivalent to USD 25. The refund will be given in Indian Rupees by a cheque.
  The use of our services amounts to agreeing to the refund policy.
• In case you have questions or queries, please feel free to talk to our support team.
• All those patients who have signed-up/renewed treatment plan before 15th Aug. 2014, click here for an old refund policy.

Patients requesting a refund during the course of treatment, (Applicable to patients residing in India.)

Important note for patients from India making payment using a credit card:

Please note that we are using a foreign payment gateway for processing your credit card details, which will charge the specified fees (such as Rs. 5500/-, etc.) but is US dollars. Depending on the US$ to INR fluctuation, the actual charges may have a variation of about Rs. 300. However, we assure you that in case you have been charged more, we shall send you more medicine worth that amount, assuring you no loss to you. Please note that we shall not be liable for any legal action for variation in charges after having made this declaration

In case of refund request any time during the course of treatment, the following deductions will be applicable:

• Consultation and handling charges: Rs. 1500/-
• Rs. 400/- will be charged per week of the medicines dispensed or until the date of refund request.
• There is no refund on the dispensed medicines, or medicines not used by the patients, as medicines are not usable by us in any way.
• The refund request will be valid only if made before the end of the treatment plan opted by the patient, which may be for 4, 8, 12, 24 and 36 months.
• No refund will be available if the patient approaches after the end of the course of treatment.

• If the patient claims to recover within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates the cost of the treatment up to the specified period.
• How to request a refund: The patient is requested to produce a receipt of fees. No refund will be available without a valid receipt.
• The refund may be given only by cheque in favor of the patient (or guardian) who has made the payment. No refund will be made by cash.
• In case of unavailability of the accountant outside of office hours, the refund cheque will be sent by post to address within India.
• Instruction about this Refund Policy has been displayed on the notice board.
• The starting of treatment confirms that the patient has agreed to this Refund Policy.
• Please note that Life Force is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 8 months of the dispatch of the last batch of medicine, in case of those who have chosen for 8 or 12 months plan.
• The refund policy is subject to change without prior notice.

Disclaimer

The information provided on this site is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician. Information and opinions expressed on this website may be those of the doctors who have written them on the basis of their education and experience.

The information provided should be examined in the light of individual case evaluation by local doctors. The website developers, Life Force, Homoeopathy India Foundation, Life Force Molecules Pvt Ltd. and Dr. Rajesh Shah take no responsibility whatsoever of the consequences experienced by the patients who may use the information provided on this website. The Life Force center and Dr. Shah team assure you of the best possible efforts for those who apply for online treatment. However, please note that we do not claim to cure each and every case, nor do we guarantee any magical cure. The homeopathic medicines are essentially free from side effects. Our organization runs a reputed medical center in India and the treatment offered online is from our clinic in India. We have a medical license to practice in India. We do not suggest to replace or substitute for conventional treatment. Our organization takes no responsibility for any presumed complications. It is considered that the user has read and agreed to this disclaimer when one uses the literature on this site and the online treatment option.

About Prescription:
Due to the complex nature of homeopathy prescribing, please note that it is not within the scope of the online treatment service to give an elaborate explanation of the prescription.

Written & Approved by-

Dr. Rajesh Shah

M.D. (Hom.)